Your data, under your control

English translation for convenience. Draft, subject to legal review; the Bangla version prevails.

1. What we collect

• To contact you: name, mobile number, area and address, preferred day and time — what you enter in the booking form.
• Bill details: monthly units or bill amount — during the check-up.
• After installation: electricity use figures (kWh) and alerts (for example "gas detected" or "close to 400 units").

2. What we don't collect

Camera video and the full log of doors opening and closing do not go to our servers; they stay on the NOBBYO hub in your home. The units you enter in the website's bill calculator are calculated in your browser and are not sent anywhere.

3. Why we collect it

• To call or WhatsApp you to schedule the check-up.
• To prepare quotes, install, and provide after-sales service.
• To send daily and monthly electricity reports and alerts.

We do not sell your data or give it to anyone for advertising.

4. Where we store it and who sees it

Booking data is stored in Firebase on Google Cloud (Firestore database, Mumbai region). New bookings are emailed to our team. Only NOBBYO staff involved in your service can see this data.

5. How long we keep it

If you don't take a service, booking data is deleted 12 months after the last contact. For customers, we keep it while the service runs and as long as accounting and warranty law requires.

6. Photos of your bill

If you send a photo of your bill, we note only the figures we need (units, month) and then delete the photo.

7. Remote access

We ask for your consent every time we need to support your home system remotely.

8. Cookies and analytics

By default we only keep what the site needs to work (such as remembering your cookie choice). Google Analytics starts only if you choose "Allow analytics" — then figures such as which pages were viewed, the unit range used in the calculator and which package was suggested are sent; your name, number or address never are. We don't use advertising cookies. To change your choice, use "Cookie settings" in the footer.

If you arrive from an ad link, the link's source tag (for example "facebook") is remembered for that visit only, and saved with your booking if you book — so we can see which ads work.

9. Your rights

To see what data we hold about you, correct it, or have it deleted, tell us on WhatsApp or by email — we'll act as quickly as possible. You can withdraw your consent at any time.

10. Contact

WhatsApp/phone: +880 1719-648957 · Email: smart-home@nobbyo.com · Address: Nilphamari Sadar, Nilphamari, Bangladesh

This policy follows Bangladesh's Personal Data Protection Ordinance, 2025. If it changes, we'll post the update on this page with the date.