If something breaks

English translation for convenience. Draft, subject to legal review; the Bangla version prevails.

1. Device warranty

Each device carries the manufacturer's or supplier's warranty — the period differs by device and is written in the quote and invoice. We handle warranty claims with the supplier for you.

2. NOBBYO installation warranty

If a fault appears in the wiring, mounting or configuration we did, we fix it free of charge. The period is stated in writing in the quote and handover note.

3. How to claim

1. Send a description of the problem on WhatsApp, with a photo or video if possible.
2. We first try to check remotely (with your consent).
3. If needed, a technician visits; if it's under warranty, we repair or replace.

4. What is not covered

• Damage from voltage fluctuation without a surge or voltage protector, lightning or fire.
• Damage from water, impact or neglect.
• Devices opened, moved or repaired by anyone else without our permission.
• Parts that wear out normally, such as batteries.

5. Returns and exchanges

Faulty devices are exchanged under the warranty rules. Return terms for devices bought from the shop are given in writing at the time of purchase.

This policy follows the Consumer Rights Protection Act, 2009. Questions? Contact us.